Shipping policy
Order Processing
Orders are processed within 1–2 business days. Orders placed after 5:00 PM GMT, on weekends, or on public holidays are processed on the next business day. You'll receive a confirmation email with tracking details as soon as your order is dispatched.
Shipping Costs
Free standard shipping on all orders. No minimum spend. Any applicable charges are shown at checkout before payment.
Delivery Times
| Destination | Estimated delivery after dispatch |
|---|---|
| United States | 7–15 business days |
| United Kingdom | 5–10 business days |
| Canada | 10–18 business days |
| Australia & New Zealand | 10–20 business days |
| Rest of world | 10–21 business days |
Estimates run from the date of dispatch, not the date of order, and exclude weekends and public holidays. These are estimates and are not guaranteed.
Tracking Your Order
A tracking number is emailed when your order ships. Tracking information can take 24–48 hours to become active after dispatch.
Customs, Duties and Import Taxes
For orders delivered outside the United Kingdom, import duties, taxes and customs handling fees may be charged by the destination country. These charges are set by local authorities, are not included in the price you pay us, and are the responsibility of the recipient. We cannot predict their amount. For details, contact your local customs office before ordering.
Address Accuracy
Please check your delivery address carefully at checkout. We cannot redirect a parcel once it has been dispatched. If an order is returned to us because the address was incorrect or incomplete, we can reship it once the parcel is received back, with shipping payable by the customer.
Split Shipments
Multi-item orders may be dispatched in separate parcels and arrive on different days. If an item is still missing 7 days after the first parcel arrives, contact us with your order number and we'll trace it.
Delays
Delivery can be affected by carrier backlogs, customs clearance, severe weather and peak seasonal periods. We will always help trace a delayed parcel, but we cannot be held responsible for carrier delays outside our control.
Lost or Damaged Parcels
If your order has not arrived within 30 days of dispatch, or arrives damaged, email us at contact@try-olavita.shop with your order number and, for damage, a photograph. We'll investigate with the carrier and arrange a replacement or a full refund.
Cancellations and Changes
Email us within 12 hours of ordering and we'll do our best to amend or cancel before dispatch. Once an order has shipped it cannot be cancelled, but it remains covered by our refund policy.
Contact
sfen stores ltd
2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE
Email: contact@try-olavita.shop
Hours: 9AM–5PM, Monday to Friday
Last updated: 16 September 2026